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How we enabled 100’s of employees over one COVID weekend

Who They Are

CLIENT BACKGROUND

ZAPDESK

Zapdesk is a leading and innovative provider of technology-based operations and process solutions for enterprise clients located around the world.

What They Needed

The
CHALLENGE

As the Covid-19 emergency escalated, Zapdesk was faced with the urgent challenge of enabling hundreds of office-based employees not only to work from home but access complex and highly confidential systems easily and securely.

Their Requirements

WHAT THEY NEEDED

Hundreds of workers needed to start working from home ASAP across multiple devices, networks and accessing a variety of internal applications

  • The rapid activation of a solution that enabled hundreds of employees to access operations-critical systems and content on multiple devices in homes across the globe.
  • Maintain a balance between customer service and security/governance compliance.
  • The rapid activation of a solution that enabled hundreds of employees to access operations-critical systems and content on multiple devices in homes across the globe.
  • Scale, provision, de-provision and manage a globally distributed workforce from one central platform.
  • Accurately and efficiently manage Microsoft product licensing across the workforce as it changes.
  • Monitor and report workforce security, utilization, performance, and productivity data

WHAT WE DID

We leveraged our start-up mindset and our enterprise cloud architecture experience to rapidly provision and configure a stable, consistent, and secure cloud-based remote workspace solution.

  • Rapidly transitioned from on-premise to a cloud-based Windows Virtual Desktop solution for hundreds of employees across the globe.
  • Provisioned pre-configured Windows Virtual Desktops with the right toolset that enabled their staff to work remotely from any location on any device with a true BYOD experience.
  • Enabled a familiar Windows desktop experience for employees reducing the risk and disruption of any training curves.
  • Enabled unified desktop image creation & management rapidly accelerating provisioning, onboarding of users across all devices and locations.
  • Provided an integrated single console platform with unified billing, centralized security & governance architecture.
  • Provided a license usage & allocation report that allowed visibility of license spend and cost optimization opportunities.
  • Out of the box support for real-time employee productivity and analytics

OUTCOMES

We moved an entire workforce to remote in a weekend without skipping a beat

  • Rapidly and safely transitioned 100’s of employees to a 100% remote cloud-based operation in days without disruption
  • The transition from on-premises to WVD solution enabled 35% cost-savings with cloud-based business continuity architecture
  • Reduced user onboarding time from 2 days to 1 hour.
  • Reduction of IT Supports from 6 FTE’s to 2.
  • Enabled single point of control for Microsoft licensing management.
  • Enabled a single point of view for performance and activity reporting.

ARE YOU A START-UP?
READY TO SCALE?

YOU NEED THE RIGTH TECHNOLOGY PARTNER

LEARN MORE ABOUT OUR START-UP FOCUS

Speed-to-market is critical for a start-up. Having the right talent, experience, and resources, when and where you need them can make or break your start-up.

We have built solutions with and for start-ups of all kinds and know what success demands and how to get you there.

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